Due to the nature of perfume products, we follow a strict return policy.
- Returns are accepted only for:
- Damaged products
- Wrong product delivered
Conditions:
- Unboxing video is mandatory for any damage claim Product must be unused and in original packaging
- Issues must be reported within 24 hours of deliveryCustomized/personalized orders are not eligible for return or refund
- Replacement for damaged/incorrect items will be processed within 4–5 working days and delivered within 3–5 working days
- Atomizer (Spray) Policy:
- The atomizer is not covered under standard warranty
- If the atomizer stops working within 7 days of delivery, you can contact us and send the product back for a free replacement atomizer
- If reported after 7 days, replacement may still be possible, but charges will apply
- Process:
Process:
- Share unboxing video/photo proof with our support team
- Replacement will be processed after verification
👉 No returns for:
- Change of mind
- Used products
- Customized/personalized orders